We use courier services to post most of our products with tracking information. We can deliver your items to your home, and work addresses as well as to rural & regional areas. No PO Boxes.
Your item will be delivered during normal business hours on weekdays only.
Please allow up to 1-2 working days for dispatch from the time your payment has been verified. In most cases, it is much quicker. Actual transit times range from 2-10 working days depending on your delivery address.
Buyers will be charged a re-delivery fee for items that are undelivered and returned to the seller as a result of incorrect delivery details or unsuccessful delivery. This fee will be the full cost of the original freight.
Parcel(s) cannot be re-directed to a different delivery address once you have completed checkout. You must ensure that you have provided us with the correct delivery address during the checkout process.
How much does delivery cost?
To calculate your delivery costs simply enter your postcode and suburb on any product page.
The final delivery charge for your order will be calculated at checkout. To view the overall cost of your delivery, please add all items to your shopping cart and ensure your delivery suburb and postcode are correct.
Shipping costs are based on the weight and volume of the order and your delivery suburb.
Do you deliver internationally?
We ship Australia-wide. We do not currently deliver to any locations outside of Australia.
When will I receive my order?
After dispatch, the estimated delivery time to Sydney, Melbourne, Brisbane and Adelaide is between 4-8 business days, Perth between 6-10 business days, and for the rest of Australia between 5-10 business days. However, please allow up to 15 business days for all deliveries.
Delivery times and dates are approximate only. Please contact our customer service for delivery information.
How will my order be delivered?
To provide you the most competitive delivery costs in Australia, we use a combination of carefully selected carriers depending on your products and location. Our carriers offer a Standard delivery. Standard delivery is a one-person service to your door on ground level only.
Standard deliveries are made Monday - Friday during normal business hours, excluding public holidays. The standard delivery service does not include taking the items inside, upstairs or in lifts, placement in your home or removal of packaging.
Do you deliver to PO Box addresses?
Unfortunately, we do not deliver to PO Boxes as our products are too large. Our products are delivered by courier and may require a signature upon delivery.
To avoid unnecessary delays please ensure you give your full street address at checkout.
Do I have to be home to receive my order?
If you cannot be available to accept your delivery, you may contact the courier directly to provide them with an 'Authority to Leave' the goods unattended. This will however void your warranty and neither Mesh Storage nor our carrier can be held liable for any loss, theft, or damage to your items once delivered.
How do I track my order?
Once your order has been dispatched, you will receive an e-mail with your tracking details, and instructions for how to track your order if tracking is available. For any queries relating to tracking, please contact us.
What happens if my order is Lost, Faults or Damaged?
Don't worry, you are covered by our FREE transit insurance! Our logistics network is designed to reduce the number of times your items are handled but with the number of orders we ship around the country on very rare occasions, products can be lost or damaged in transit.
If the carrier advises you that an order is lost in transit, please contact us at hello@meshstorage.com.au for assistance.
If an item has been delivered, and it clearly appears damaged it is important to further investigate before you sign the acceptance of delivery. If it is in an acceptable condition, please note on the consignment that the packaging is damaged and crossed out received in good condition.
If the item has been severely damaged, you should take photos or video showing the damage, refuse to accept the delivery and contact us immediately. We will then organise a replacement to be sent out to you at your earliest convenience.
If an item does arrive in good condition, and you notice that it is missing parts, is faulty, is defective or has been damaged during manufacturing, please take photos or video clearly illustrating the problem and contact us as soon as possible, ideally within 7 days of receiving your delivery.
This will ensure we send out a replacement item to you at your earliest convenience and erases any delays. If an item is not checked within 7 days, and it is not in working condition we will endeavour to repair the item first prior to issuing a replacement and return costs will be the responsibility of the buyer.
The best solution to any product fault depends on the nature of the fault itself. We will work collaboratively with you to find a solution However, you will not be entitled to a remedy for:
- Normal wear and tear
- Damage arising from improper assembly or modification
- Damage arising from abnormal use or abuse
- Damage, wear and tear you cause after delivery (e.g. fabric, PU leather)
- Damage resulting from a failure to take reasonable care to prevent the product from being of acceptable quality
- Damage to external or product packaging only
- Damage occurring during your own handling and own transportation of goods
What happens if I received the wrong product?
If you've received the wrong product, please report to us at hello@meshstorage.com.au within 7 days of receiving your delivery. We will offer to send you the correct product and arrange for the pick-up and return of the incorrectly shipped product at no cost to you.
Commercial Orders
For commercial or bulk orders with special delivery requirements, or if you would like to arrange for delivery by your own carrier, please contact us at hello@meshstorage.com.au
Can items be picked up?
We offer a FREE Click & Collect option that you can select at checkout. No handling charges or other charges apply. Please check with us about the stock availability and the warehouse location in advance.
